Return Policy

For returning items, please print and fill out our returns form, which needs to be included with any returning items; please open it here.

When you receive your goods, you have 14 days to notify us in writing (email or letter) that you wish to return the items, if not required, for a full refund (not including carriage). You then have a further 14 days to ensure we receive the goods. Failure to comply with the time frame will invalidate any potential return. In total, when you receive your order, you have 28 days to return any goods for a refund (subject to internal inspection of returned goods).

Please note: We reserve the right to "NOT" issue a refund for returned goods if they are damaged, fitted and not in a resalable condition, lost in transit, not in their original packaging, or returned outside of the time frame provided.  
Please note: We cannot accept discontinued lines as a return or exchange, as they are non-returnable items.

Please note: If the return is made outside of the 28-day return time frame provided, we reserve the right to refuse to issue a refund or add a restocking charge to the refund. The restocking charge may vary depending on how far past the return period the return was made.

It is the customer's responsibility to return the goods (unless specified otherwise), and we recommend that you return the item(s) using a signed-for service that provides proof of delivery back to us. We will not be held responsible for items that are lost in transit.

It is the customer's responsibility to return the goods (unless specified otherwise), and we recommend that you return the item(s) using a signed-for service that provides proof of delivery back to us. We will not be held responsible for items that are lost in transit.

Please note: Any refund will take 5 to 10 days to be credited to your original payment method.

Items missing upon receipt of order

In the unlikely event that the Order is supplied incomplete, the Buyer must notify the Seller inwriting within 14 days of delivery. Failure to comply will void any liability held by the Seller to thebuyer.

Items Damaged in Transit

If any items were damaged in transit, please report this to us by e-mail within two working days. Ifthe items are visibly damaged on receipt, please sign the carrier's delivery note accordingly. Werequire that any products that you need to return be in their original packaging and complete withall accessories and documentation. We will issue a replacement or full refund within 30 days viayour original payment method and reimburse your reasonable return carriage costs.

Items Faulty on Arrival

If your items are faulty (this covers mechanical faults) on arrival, you have 14 days to inform us ofthe fault. We advise that items are returned with their original packaging and complete with allaccessories and documentation. Our technicians will thoroughly test returned items. If a problemis identified, then we will issue a replacement or full refund to you via your original paymentmethod and reimburse any reasonable return carriage costs, should items be found not faulty,then we will return them to you, in this instance, you will be liable for the return carriage.

Items Damaged upon Arrival

If items are damaged upon arrival, you have seven days to notify us. Failure to comply will voidany liability held by the Seller to the Buyer.

Items Faulty in Warranty Period

If any of the goods purchased develop a fault and it's been more than 28 calendar days sincereceipt, provided your item is within its warranty period, you are entitled to a manufacturer's warranty repair. If the item cannot be repaired, we shall either offer a free replacement or a fullrefund for the product.

If you change your mind

If you have simply changed your mind about any item ordered and you wish to return it, then inline with the Distance Selling Regulations (DRS) (Department for Business, Enterprise andRegulatory Reform), you can do so provided you inform us of your decision within 14 days ofreceipt. The item must not be used and must be "as new" when returned to us. Once you've informed us that you wish to return goods under the DSR, you have 14 calendar days at yourown expense. Once the item is received at handlemaster.co.uk, we will issue a full refund for theproduct using your original payment method. Please note this policy has some limitations anddoes not apply to business customers. If you need to return items to us, please notify us at customerservices@handlemaster.co.uk to obtain the required authorisation and information, andwe will quote you when returning items.

Frequently Asked Questions

Q. What is the best way to return my items to you?

We always advise our customers to use a delivery method that requires a signature. Mostitems are returned to us using Royal Mail Special or Recorded Delivery. If you prefer us to collectthe items, please notify us at customerservises@handlemaster.co.uk, and we can takeappropriate action (a charge will be applied if the collection is required).

Q. I sent my item back to you, but I didn't include any information with the package as you requested. Will this cause a problem processing my return?

As long as you have notified us beforehand about the imminent return of your goods, thenprocessing the return will be swift and accurate to get the refund back to you as soon as possible(please note that refunds may take up to 5 working days to apply, depending on the method ofpayment or bank used). Any questions, please notify us by contacting customerservices@handlemaster.co.uk

Q. I have received an incorrect item. What should I do?

You should notify us immediately about the incorrect item(s) you have received, and from there, we will advise you on how to return the item(s) to us. Depending on the size and weight of the item(s), we will send a pre-paid postage stamp (to send the item back via Royal Mail) or collect the item using a reliable courier service. Once the item(s) has been returned to us, we will reimburse the appropriate amount due with the understanding that the item(s) has been supplied incorrectly. Please ensure that the item(s) is appropriately packaged when returning or if the item(s) is being collected.