PRIVACY POLICY
WHAT THIS POLICY COVERS
The data controller for Handle Master (referred to in this policy as “we” or “us”) is Handle Master Ltd.
We are dedicated to safeguarding your data and ensuring transparency regarding how we collect, use, and protect it. This privacy policy:
· Details the types of personal data we collect
· Describes how and why we use your data
· Outlines when and why we share personal data with other entities
· Defines your legal rights regarding your data
This Policy applies when you use our services (referred to as “our services”), including:
· Purchasing online or via phone
· Contacting us or being contacted about our services
Our website may contain links to other sites' privacy policies. Please review these policies before sharing your data, as we do not accept responsibility for external sites.
PERSONAL DATA WE COLLECT
This section details the personal data we may collect from you and other sources.
When you use or register for our services, you may provide:
· Personal details such as delivery and billing addresses, email addresses, phone numbers, title, and full name
· Account login details, including your username and chosen password
While shopping online or browsing our website, we may collect:
Information about your purchases (e.g., items bought)
· Data on your browsing behaviour and interactions with our advertisements
· Device information, including make, model, operating system, IP address, and browser type
When you contact us, participate in promotions, or provide feedback, we may collect:
· Personal data shared with us through various communication channels (e.g., name, contact details)
· Details of emails and other digital communications we send, including links you click, feedback, reviews, and responses to surveys
· Recordings of telephone conversations with our sales and support teams
HOW AND WHY WE USE PERSONAL DATA
We use personal data in the following ways:
· To Provide Our Services: Process orders and refunds and manage your account.
· To Manage Operations: Improve our website product range and detect/prevent fraud.
· To Personalise Your Experience: Tailor offers services based on browsing and purchasing history.
· For Marketing: Send relevant communications and measure responses to ensure they align with your interests
SHARING PERSONAL DATA
We may share personal data with:
· Service Providers: Such as couriers, technology services, and payment processors, ensuring they comply with GDPR
· Other Organizations: If legally required to establish, exercise, or defend legal rights
HOW WE PROTECT PERSONAL DATA
· Computer safeguards like firewalls and encryption
· Physical access controls to our facilities
· SSL encryption for data transmission
· Verifying identities before sharing personal data
Personal data may be transferred and stored outside the European Economic Area (EEA) and processed by entities outside the EEA. We ensure adequate protection for such data.
MARKETING AND MARKET RESEARCH
If you have opted in, we may send marketing communications. You can change your preferences at any time. We may also contact you for market research purposes, which is optional.
COOKIES AND SIMILAR TECHNOLOGIES
We use cookies to enhance your experience on our site. Cookies help us:
· Estimate audience size and usage patterns.
· Store and remember your preferences
· Recognise you on return visits.
Types of cookies used:
· Session cookies
· Persistent cookies
· Third-party cookies
YOUR LEGAL RIGHTS
Under certain circumstances, you have rights regarding your data under data protection laws. These rights include:
· Access: Request a copy of the personal data we hold about you.
· Correction: Request correction of incomplete or inaccurate data.
· Erasure: Request deletion of personal data where there is no valid reason for us to continue processing it, subject to legal exceptions.
· Objection: Object to processing of your data based on legitimate interests that impact your fundamental rights and freedoms.
· Restriction: Request suspension of data processing under specific circumstances.
· Data Portability: Request that your data be transferred to you or a third party in a structured, commonly used format.
· Withdraw Consent: Withdraw consent for data processing at any time without affecting the lawfulness of prior processing. To exercise any of these rights, please contact us
HOW TO CONTACT US
If you have questions about how we collect, store, and use personal data, please contact us:
· Email: customerservices@handlemaster.co.uk
· Write to Spencer Business Centre, Factory Street, Bradford, West Yorkshire, BD4 9NW.